Legal policies

 

Legal Policies (ANR Digital Media)

Effective Date: [Insert Date]
These Legal Policies apply to ANR Digital Media and the website 12chords.com (“we,” “us,” “our”). By using our website or services, you agree to these terms.

Contact:
Email: ctatum@12chords.com
Website: 12chords.com
Business Address: 3549 Gilmer Road Longview, Tx 75064

 

1) Terms of Service

1.1 Services Provided

ANR Digital Media provides digital services including, but not limited to:

  • Website design, development, and hosting

  • Lead capture systems (forms, chat, SMS/email follow-up)

  • Appointment/booking integrations

  • AI-assisted automation workflows (including OpenAI + Make.com and other tools)

  • Ongoing optimization and support based on your plan

We may update, modify, or discontinue services at any time.

1.2 User Responsibilities

You agree to:

  • Provide accurate information and timely access needed to deliver services

  • Use our services lawfully and not for fraud, abuse, or harassment

  • Not attempt to reverse engineer, copy, or misuse our systems

1.3 Payments & Billing

  • Services are billed monthly unless otherwise agreed in writing

  • Setup fees may apply and are due before work begins (or as stated in your invoice)

  • Late or failed payments may result in paused or terminated services

  • Pricing may change with notice

1.4 No Guarantee of Results

We aim to improve performance and automate processes, but we do not guarantee:

  • Revenue growth

  • Lead volume

  • Conversion rates

  • Specific business outcomes
    Results depend on many factors outside our control.

1.5 Intellectual Property

Unless otherwise agreed in writing:

  • Custom work remains the property of ANR Digital Media until full payment is received

  • You may not resell, redistribute, or reuse our systems/templates outside your business without written permission

1.6 Third-Party Tools & Platforms

We may integrate with third-party providers (e.g., Make.com, OpenAI, Twilio, CRMs, calendars, payment processors). We are not responsible for:

  • Outages or downtime

  • API changes or limitations

  • Errors or service interruptions caused by third parties

1.7 Limitation of Liability

To the fullest extent permitted by law, ANR Digital Media will not be liable for:

  • Lost revenue, profits, or business opportunities

  • Indirect, incidental, or consequential damages

  • Data loss or business interruption caused by third parties

1.8 Suspension & Termination

We may suspend or terminate services if you:

  • Violate these policies

  • Fail to pay invoices

  • Abuse or misuse services, messaging, or automation systems

1.9 Updates to These Terms

We may update these Terms from time to time. Continued use of our services means you accept the updated Terms.

 

2) Privacy Policy

2.1 Information We Collect

We may collect:

  • Contact details (name, email, phone number)

  • Business information (company name, service needs)

  • Messages submitted via forms, chat, email, or SMS

  • Usage data (device info, pages viewed, cookies, analytics)

2.2 How We Use Information

We use collected information to:

  • Provide, maintain, and improve services

  • Respond to inquiries and support requests

  • Send service-related communications (including automated follow-ups)

  • Process payments and manage accounts

  • Send marketing communications where legally permitted or where you opted in (you can opt out anytime)

2.3 Cookies & Analytics

We may use cookies and analytics tools to understand usage and improve performance. You can disable cookies in your browser settings, but some site functionality may be affected.

2.4 Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers as needed to operate our business, such as:

  • Website hosting and infrastructure providers

  • Payment processors

  • Messaging and automation providers (Twilio, Make.com)

  • AI providers (OpenAI)

These providers process data only to perform services on our behalf.

2.5 Data Security

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

2.6 Data Retention

We retain information only as long as needed to provide services, meet legal obligations, resolve disputes, or enforce agreements.

2.7 Your Rights

You may request to access, correct, or delete your personal data by contacting: ctatum@12chords.com.

2.8 Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices.

2.9 Changes to This Privacy Policy

We may update this policy and will post changes on this page.

 

3) Refund Policy

3.1 Setup Fees (Non-Refundable Once Work Begins)

All setup fees are non-refundable once work has begun, including (but not limited to):

  • Website design/development

  • AI automation setup and workflows

  • Integrations (booking, CRM, email/SMS tools)

  • System configuration and onboarding

3.2 Monthly Subscription Fees

Monthly fees are non-refundable once billed.

  • You may cancel anytime to stop future billing

  • No partial refunds for unused time within a billing cycle

3.3 Project-Based Work

For one-time projects:

  • Payments are non-refundable once work has started

  • If canceled before work begins, a partial refund may be considered at our discretion

3.4 Client Delays

Refunds are not provided for delays caused by missing access, content, approvals, or client-side timing issues.

3.5 Third-Party Costs

Third-party services (domains, hosting, Twilio, OpenAI, Make.com, CRMs, booking tools) are non-refundable and governed by their own policies.

3.6 Chargebacks & Disputes

Please contact us before filing a dispute. Unjustified chargebacks may result in immediate service termination and collection actions where appropriate.

 

4) SMS & AI Communication Policy (Twilio/A2P Compliance)

4.1 Consent to Receive Communications

By submitting your information through our website, forms, chat, or booking systems, you consent to receive communications from ANR Digital Media, which may include:

  • SMS (text messages)

  • Email

  • AI-assisted or automated responses

These messages may include appointment confirmations/reminders, support, follow-ups, service updates, and (only where opted-in) marketing.

4.2 Opt-In Requirement

We send SMS messages only to users who have explicitly opted in, such as through:

  • Website form checkbox consent

  • Booking/request forms

  • Keyword or written confirmation (e.g., “YES”)

4.3 Opt-Out Instructions

You can stop SMS messages at any time by replying STOP to any message. You may also contact ctatum@12chords.com for assistance. After opting out, you will not receive texts unless you opt in again.

4.4 Message Frequency & Fees

Message frequency varies based on your interactions. Message/data rates may apply depending on your carrier. We are not responsible for carrier fees.

4.5 AI-Generated Messages & Accuracy Disclaimer

We use AI tools (including OpenAI) and automation platforms to assist communication. AI-generated responses may be incomplete or incorrect. For important matters, we recommend confirming details with a human representative.

4.6 Prohibited Use

You agree not to:

  • Provide phone numbers you do not own or control

  • Use our system to send spam, harassment, or prohibited content

  • Attempt to bypass opt-in/opt-out mechanisms

4.7 Compliance

We follow applicable laws and standards, including:

  • TCPA (Telephone Consumer Protection Act)

  • A2P 10DLC requirements

  • CAN-SPAM (for email communications)

 

5) Contact Us

If you have questions about these Legal Policies, contact:
Email: ctatum@12chords.com
Website: 12chords.com

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